AirSend for Customer Support Teams
From collaborating on cases to closing tickets, see how AirSend can help you make customers happy.
Watch the videoFrom collaborating on cases to closing tickets, see how AirSend can help you make customers happy.
Watch the videoSend and receive messages and have voice and video calls in Channels with customers, team members, sales and engineering teams.
Securely share and organize everything from technical information to ticket details using AirSend’s powerful messaging and file management system.
Assign actions like “Resolve ticket number 2345” and “Provide tech specifics to John” to team members with automatic reminders so everything on your task list is tracked and completed in one place.
Find channels, people, messages, files, and actions in seconds. Never waste time searching for emails, lost files or forgotten details again. Everything is just a click away.
Easily share key information like ticket resolution targets, support SOPs, and meeting notes with a built-in Wiki for easy reference.
Customers and team members can receive and reply to your messages through email. They don’t need an AirSend account.
Helping customers be happy doesn’t have to be hard. AirSend helps you simplify your work so that you can focus on what’s important.
The focus of every support team is to help customers. From offering technical support to coordinating with multiple internal teams to resolve tickets, smooth customer support is key. That is why your support team needs the best tools possible to get work done.
With AirSend, support teams can experience clear communication and easy coordination with built-in organization.
AirSend is an all-in-one tool that lets you have conversations, share and organize files, complete tasks, and keep track of notes all in one space.
AirSend is available across all your devices: web, desktop, and mobile.
Connect and get work done from your office, home, and on the go.
Sign in, get notifications, and launch right from your desktop
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