AirSend for Customer Support Teams

From collaborating on cases to closing tickets, see how AirSend can help you make customers happy.

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Easily Connect with Everyone

Send and receive messages and have voice and video calls in Channels with customers, team members, sales and engineering teams.

Share Information and Details

Securely share and organize everything from technical information to ticket details using AirSend’s powerful messaging and file management system.

Stay on Top of Your Support Tasks

Assign actions like “Resolve ticket number 2345” and “Provide tech specifics to John” to team members with automatic reminders so everything on your task list is tracked and completed in one place.

Find Everything Fast

Find channels, people, messages, files, and actions in seconds. Never waste time searching for emails, lost files or forgotten details again. Everything is just a click away.

Save Notes in A Built-in Wiki

Easily share key information like ticket resolution targets, support SOPs, and meeting notes with a built-in Wiki for easy reference.

Works with Email

Customers and team members can receive and reply to your messages through email. They don’t need an AirSend account.

Helping customers be happy doesn’t have to be hard. AirSend helps you simplify your work so that you can focus on what’s important.

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How do you increase collaboration and coordination in a support team?

The focus of every support team is to help customers. From offering technical support to coordinating with multiple internal teams to resolve tickets, smooth customer support is key. That is why your support team needs the best tools possible to get work done.

With AirSend, support teams can experience clear communication and easy coordination with built-in organization.

AirSend is an all-in-one tool that lets you have conversations, share and organize files, complete tasks, and keep track of notes all in one space.

  • Easily collaborate with clients to arrive at perfect solutions that make everyone happy.
  • Stop wasting precious time looking for tickets, customer information, and important documents. AirSend’s powerful file management system and searchable archive of conversations allow you to keep track of what’s important at a click of a button.
  • Get a clear picture of your entire support operation, including new messages from clients, open tasks, and organized content all in one space.

Connect from anywhere

AirSend is available across all your devices: web, desktop, and mobile.
Connect and get work done from your office, home, and on the go.

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Have conversations, voice/video calls, share files, complete tasks, and get work done in one space.

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